Heart-to-Heart Connection

To inspire and be inspired!

Dale Carnegie’s “Twelve Ways to Persuade”– Place Others First (VII)

Sounds simple enough … in head-knowledge, anyway.  If I could do this 24/7, especially amidst adversity, I will see a halo over my head.

Certainly not yet but I sure can try.

(7) Principle 7: How to get cooperation — Let others believe your ideas are theirs

Make suggestions.  Let others think they reached your conclusion.  People don’t want to be told what to do.  There’s more enthusiasm and buy-in when people are consulted:

A salesman for an x-ray manufacturer sold his equipment to one of the largest hospitals in Brooklyn.  How?  By seeking his potential customer’s suggestion and thoughts on product-development and improvement!

(The salesman didn’t tout his horn or force his ideas on his customer.  Smart guy — a well deserved sale!)

(8) The magic formula: Try to see the situation from others’ perspectives

The glass is always half full.  People respond favorably to warmth and encouragement; never to harsh actions and criticisms.

(Right on Mr. Carnegie!  You and Aesop understand human nature so well!)

(9) Empathize with others’ ideas and desires.

Three-fourths of the people you’ll meet are hungering and thirsting for empathy.  Give it to them.  They will love you:

A manger of an elevator-escalator company persuades a leading hotel manager to shutdown his escalator for a few hours.  The first manager suggests, “I know your hotel is quite busy and understand your concern.  We would like to keep the escalator shutdown to a minimum.  Our diagnosis of the situation, however, shows that if we don’t complete the job now, your escalator may suffer more serious damage resulting in inconveniencing your guests for several days.”

(Fill a need!  Let people know “what’s in it for them.”  Love your insights, Mr. Carnegie!)

Last but not least, the chapter concludes with a 2500-year-old Chinese wisdom:

The reason why rivers and seas receive the homage of a hundred mountain streams is that they keep below them.  Thus they are able to reign over all the mountain streams.  So the sage, wishing to be above men, put himself below them; wishing to be before them, he put himself behind them.  Thus though his place be above men, they do not feel his weight; though his place be before them, they do not count it an injury.

Truth — universal, eternal, supreme.  🙂

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July 13, 2009 - Posted by | Art, Asia, Attitude, Beauty, Book Review, Business, Change, Collaboration, Compassion, Dream, Education, Finance, Freedom, God, Health and Wellness, Heart, History, International, Introspection, Journalism, Leadership, Love, Marketing, Mind, Passion, Peace, People, Politics, Purpose, Self Help, Soul, Spirit, Spirituality, Success | , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

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